• Smart Skills: Negotiation

Smart Skills: Negotiation

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Contents Foreword Introduction: Getting the best deal Chapter 1. Negotiation: Getting to grips with the core approaches Chapter 2. Preparation: The route to achieving success Chapter 3. Trading: Achieving successful balance Chapter 4. Making It Work: Good tactics, bad tactics and downright ploys Chapter 5. The Interpersonal Dimension: The behavioural interactions Chapter 6. The Fine Print: The contractual elements of a deal Chapter 7. Focusing on the Key Issues: Attention to detail

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