Frequently Asked Questions

Publishers sometimes overprint books and can't sell all of them to standard bookstores. These are also known as remainder books. As they are trying to clear their stock, we receive these copies at a discount, which we then pass on to you.

No. Our books are all brand new.

We sell remainder / overprint books. Remainder Books are new, unread books that the publisher sells-off in bulk to reduce excess inventory. In some cases, the publisher may place a mark (a small line or dot) on the edge of the book to identify it as a Remainder Book. The books may also display minor shelf wear. Below are four examples of books with minor shelf wear¹ and remainder mark².

It will usually take only about 3 to 5 business days for your favorite books to reach you after we have confirmed your order.

Note: Due to an overwhelming amount of orders do expect shipment delays.

All our books are listed by title and author online, so if you're looking for something specific, do make use of our search field found near the top of our webpage. For more information, you can always contact us at support@bookxcess.com

Unfortunately, since we source our books from overprinted supplies, we are unable to order specific books.

We receive new stock regularly; simply set up an account with us if you'd like to be notified.

Account membership is free, simply click on “My Account” at the top of the page and fill in your details.

Yes, we do. For further enquiries, you may also contact our friendly Customer Service support@bookxcess.com

For domestic order, it will usually take only about 3 to 5 business days for your favorite books to reach you after we have confirmed your order. For overseas order, delivery will typically take 5 business days or more than 14 business days depending on country of destination. The tracking number will be given via e-mail upon dispatch so that you can go online and check the delivery status.

If you have received a faulty or damaged item or the item is not what you ordered, please inform us at support@bookxcess.com within 2 days from the date of the receipt book. It may take approximately 5 to 10 business days for us to organize collection and receive the returned item.

All items will be inspected on return, so please make sure it’s packed properly and can’t get damaged on the way. Upon receiving, we will inform you and exchange will be made in 3 to 5 business days. We will refund your payment including the postage cost if the item is no longer available but after the damaged item or wrong item returned to us.

The above procedures do not apply to our International Orders. If you have received a faulty or damaged item or the item is not what you ordered, please inform us at support@bookxcess.com within 5 business days from the date of the receipt book. All International Orders will be handled on case to case basis.

We understand that from-time-to-time you may need to return an item to us. *

 

Before returning any items, please notify us at support@bookxcess.com to discuss your reason for a return and organize an approval to return an item to us. Please notify us within 2 business days from the date of receipt of the book.

 

Return items are exchangeable but not refundable. If the Exchange item value is less than the Return item value, there will be no refund for the difference and if the Exchange item value is higher than the Return item value, the customer will need to pay the difference. In both cases, merchant charges for using eGHL or credit card and return & delivery charges will still apply. Bookxcess will not offer an exchange for items that are returned damaged to us or never arrived.

 

*This term does not apply to our International Orders, which is Non-exchangeable and Non-refundable.

Yes, we provide gift wrapping service and the wrapping paper is absolutely free! Please indicate in your order (at Delivery Method step) if you wish us to wrap the item you have purchased at bookxcess.com.

We strive to match the Online Store prices with the retail store prices but due to differences in suppliers and foreign exchange movements, some books may have different prices. To confirm the retail store price of an available book, please contact our retail stores directly as per the details below:

https://www.bookxcess.com/pages/our-store

The Online Store inventory is managed separately from our retail stores. To confirm stock availability of a book at our retail stores, please contact our retail stores directly as per the details below:

BookXcess Sdn. Bhd. (Amcorp)

L3-60 Amcorp Mall

18, Jalan PSN Barat

46050 Petaling Jaya

Selangor D.E.

Tel: 03-79560455 (Customer service)

BookXcess Sdn. Bhd. (Fahrenheit)

Lot No. 2-14 to 2-22, Second Floor,

Fahrenheit88 Mall,

55100 Kuala Lumpur,

Wilayah Persekutuan.

Tel: 03-21106996 (Customer service)

Sorry, at this moment we can't deliver your order at specific date and time as the courier service providers we engaged do not provide this service.

Step 1: Select the book(s) of your choice,

Step 2: Click on the “Add to cart” icon,

Step 3: Click the Shopping Basket icon

Step 4: Confirm the details of the item(s) you have ordered in "View Cart" and click “Checkout”

Step 5: Key in your user-ID and password. If you are a new customer, kindly click “Register Account” and fill in the following details

Account and Billing details

Delivery Details

Delivery Method

Payment Method

Checkout

After you have checked out, you will be notified via email regarding the status of your order. After it has been shipped, another email will be sent to you with the tracking number, which you can use to track the status of your items at the respective courier website. Details will be provided to you on how to do this in the same email.

As we seek to send the items to you as soon as the order is confirmed, it may be difficult to cancel the order after it has been confirmed. However, exceptional cases will be dealt with on a case-to-case basis.

It is much more convenient to buy your favorite books through our Internet store, and as such, we do not accept telephone orders.

Yes, please key-in your Online Member Discount Code (MEMBER10% or MEMBER5%) at the Shopping Cart to entitle for discount. BookXcess is unable to refund the discount amount if you've confirmed your order without entering the code.

We only accept payment via credit cards, debit cards or e-banking from participating banks supported by eGHL. If you wish to pay using other payment mode, please contact us at support@bookxcess.com

Yes. For more details, kindly refer to the information found at the bottom of our webpage under “Payment Methods”.

You may choose to pay for your purchases through a variety of options on our eGHL Platform, including via e-banking (FPX) and Credit Card.