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PRODUCT OVERVIEW
- ISBN 9780006530695
- Categories 3rd Qt, [2024], ATB, AUG24_1, Business & management, Business and Economics, BX, BXOS, New Arrivals OS, NF BIZ, Non-Fiction, SELECTX
- Author(s) Ken Blanchard & Sheldon Bowles
- Publisher Harpercollins Publishers (Uk)
- Pages 160
- Format Paperback B
- Dimensions 13cm x 1cm x 19.8cm
- Weight 0.091 kg
product description
With a new foreword by Ken Blanchard
A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.
Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.
Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.
