QBQ! : The Question Behind the Question: Practicing Personal Accountability at Work and in Life

After decades of working with organisations and individuals, John G. Miller knows that the troubles that plague them cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the value of our own accountability. In this book, Miller explains how negative, ill-focused questions like "Who dropped the ball?" harm rather than help. Conversely, when we begin to ask better questions - QBQs, questions behind the questions - and to see power in ourselves, then our lives and organisations are transformed.