*Please Every Customer

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RRP: RM 108.00

Savings: RM 83.10 (77%)

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product description

Deliver Valuable Service to a New World of CustomersAs the economy globalizes, customers are becoming more and more diverse making your job harder than ever. Regardless of differences in values, age, abilities, and other factors, the pressure is on to deliver exceptional customer service every step of the way. Help is here.

Please Every Customer provides key information about how people of different cultures and groups communicate, view relationships, and value time-so you can provide the best service for each of your customer's needs and expectations.

Whatever the nationality, age, or gender of your customer, Please Every Customer gives you the tools to:

Overcome differences in languageRecognize and accommodate customer needsMake positive first impressionsAvoid stereotypes Gain trust Listen "actively"Identify crucial nonverbal cues
The age-old customer-service maxim "the customer is always right" isn't enough anymore. Use Please Every Customer as your road map to navigate the new world of customer service.

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