PRODUCT OVERVIEW
- ISBN 9780743276030
- Categories [2022], Business and Economics, BX, BXOS, NF BIZ, Non-Fiction, Non-Fiction: Personal Development, WBD
- Author(s) James P. Womack & Daniel T. Jones
- Publisher Simon & Schuster
- Pages 320
- Format Trade Paperback
- Dimensions 15.3cm x 2.4cm x 23.4cm
- Weight 0.42 kg
product description
As consumers, we have a greater selection of higher quality goods & services to choose from, yet our experience of obtaining & using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty & greater challenges in fulfilling orders. This text offers solutions to these problems.