Cashier Number 3, Please!
BX Price:
RM 19.90RRP: RM 64.90
Savings: RM 45.00 (69%)
FREE SHIPPING within Peninsular Malaysia with minimum purchase of RM 80.00
SGD 9.99 Flat Rate Shipping To Singapore RM 10.00
FREE SHIPPING within Peninsular Malaysia with minimum purchase of RM 0.00
FREE SHIPPING within Peninsular Malaysia with minimum purchase of RM 10.00
FREE SHIPPING within Peninsular Malaysia with minimum purchase of RM 10.00
FREE SHIPPING within Peninsular Malaysia with minimum purchase of RM 10.00
FREE SHIPPING within Peninsular Malaysia with minimum purchase of RM 10.00
RRP: RM 64.90
Savings: RM 45.00 (69%)
Ever been stressed by the queue in a fast food restaurant? Or an airline check in? Or had to wait ages in an A & E? When was the last time that you had to queue for something - and enjoyed the experience? In the fast paced wireless and e-enabled world why do we have to wait for service? Terry Green takes us on a fascinating behind-the-scenes tour of how the best (and the worst) organisations manage the way we get served in store, and shows how any organisation that delivers face-to-face service can raise their game, reduce costs, and deliver a superior customer experience. Waiting -between the wanting and the getting - touches every aspect of our lives and research has shown that we spend 17% of our lives doing just that. Waiting. The author Terry Green and his company Q-Matic have single-handedly changed that experience (usually for the better!) for consumers, with Terry himself acting as the voice (Cashier Number 3, Please!) for many auto-queuing systems in our banks and post offices today.