If you don't like where you are, move. You are not a tree.

This is your opportunity to break free and become the visionary rebel you always knew you could be! This is not just about work, it’s about changing the world, a million books at a time. This is not about merely earning a wage, it’s about going places, and finding your place in a world of game-changers.

Imagine a world where book-reading is accessible by every man, woman and child, where great books don’t have to cost the earth. The Big Bad Wolf is creating that world, and it wants you to be a part of this journey.

If you’re awesome like that, and fit any of the roles below, give us a shout!

Go to bit.ly/bbw-jobs to apply or send your CV to belle.nabila@bookxcess.com

 


Chief Cashier

  • Work closely with the Project Senior Manager and Project Operations Manager to ensure smooth operation of all finance matters
  • Maintain a positive work environment for all Cashiers
  • Resolve cash tills at the end of every shift
  • Generate accurate till reports for each register
  • Manage and perform all check-out functions on a daily basis
  • Communicate clearly and openly with customers
  • Manage the check-out area and ensure each station remains clean and efficiently run
  • Respond to Cashiers' requests for price checks and other functions for customer service
  • Listen to customer complaints and questions and refer them to the assistant manager when required
  • Ensure all stations have adequate cash and change at all times
  • Serve as the primary point-of-contact for customer service associates
  • Matching invoices to statements and purchase orders to invoices
  • Assist in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
  • Plan, organise and manage own workload to ensure your contribution to the company’s monthly financial reporting process is achieved in a timely and accurate manner
  • Ensure swift payment of invoices
  • Resolution of finance related queries
  • Assist with end of year preparation and procedures
  • Provide financial support to team members
  • Any other duties that may be deemed appropriate to this role
  • A certain level of flexibility regarding availability outside normal working hours is required to attend events and private views

Requirements

  • Knowledge and experience in organizational effectiveness
  • Knowledge of business and management principles and practices
  • Knowledge of project management principles and practices
  • Good technical knowledge (POS hardware & software)
  • Minimum 3 years’ experiences working experience in Finance/Accounting
  • Maintaining privacy and confidentiality
  • Strong integrity personality
  • Heavy travel (On ground and Oversea Travel)
  • Willing to work in Book industry
  • High level of responsibility, leadership skills and organization
  • Ability to efficiently run all cashier stations
  • Willingness to recruit and train Cashiers
  • Vacant 2 positions

 


Chinese Book Buyer

  • Responsible for the Chinese books buying for both Chinese bookstore and BBW event.
  • Involves researching and forecasting market trends and demand.
  • To source and manage the supplier base, negotiate supply terms and managing the supply chain.
  • To raise all purchase orders and send to vendors.
  • Work cross functionally with BBW project team and marketing departments to develop effective marketing strategy to drive sales.
  • Verify quality and specifications of stocks received from vendor.
  • To monitor the books sales & stocks inventory turnover.
  • Work closely with warehouse team to assure accurate stocks processing & on time delivery
  • Follows all applicable procurement policies and procedures to ensure compliance.

Requirements:

  • Bachelor’s degree in business related field preferred.
  • 1-3 years of experience in a similar position or with similar responsibilities preferred.
  • Strong computer skills, proficiency with MS Office especially Microsoft Excel.
  • Strong verbal and written communication skills - ability to speak, read, and write English and Chinese preferred.
  • Strong analytical skills & negotiation skills.
  • Ability to manage multiple tasks, organize and prioritize workload, and complete work with a sense of urgency, accuracy, and follow-up.

 


CRM Manager

  • Overseeing the BookXcess and Big Bad Wolf Membership/Loyalty Programs
  • Develop loyalty campaigns, and explore co-branded loyalty opportunities
  • Plan, create and execute loyalty programme campaigns via all forms of media

Requirements:

  • Degree holder in communications, marketing or similar fields. Understanding of member trends and data is essential.
  • Experience in setting up and managing a cloud-based CRM application is essential
  • Minimum 2 years’ experience with live CRM projects
  • Strong interpersonal, communication and presentation skills
  • Able to work under pressure and meet tight deadlines

 


Digital Advertising Executive

  • Monitor trends in Social Media tools, applications, channels, design and strategy.
  • Develop and expand community and/or blogger outreach efforts.
  • Demonstrate ability to map out advertising strategies and, drive them by testing and metrics.
  • Analyse, review and report on campaigns, and translate anecdotal or qualitative data into recommendations and plans for revising the Social Media campaigns.
  • Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns (when required).

 


Finance Assistant Manager

  • Work closely with the Project Senior Manager and Project Operations Manager to ensure smooth operation of all finance matters
  • Maintain a positive work environment for all Cashiers
  • Resolve cash tills at the end of every shift
  • Generate accurate till reports for each register
  • Manage and perform all check-out functions on a daily basis
  • Communicate clearly and openly with customers
  • Manage the check-out area and ensure each station remains clean and efficiently run
  • Respond to Cashiers' requests for price checks and other functions for customer service
  • Listen to customer complaints and questions and refer them to the assistant manager when required
  • Ensure all stations have adequate cash and change at all times
  • Serve as the primary point-of-contact for customer service associates
  • Matching invoices to statements and purchase orders to invoices
  • Assist in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
  • Plan, organise and manage own workload to ensure your contribution to the company’s monthly financial reporting process is achieved in a timely and accurate manner
  • Ensure swift payment of invoices
  • Resolution of finance related queries
  • Assist with end of year preparation and procedures
  • Provide financial support to team members
  • Any other duties that may be deemed appropriate to this role
  • A certain level of flexibility regarding availability outside normal working hours is required to attend events and private views

Requirements:

  • Knowledge and experience in organizational effectiveness
  • Knowledge of business and management principles and practices
  • Knowledge of project management principles and practices
  • Good technical knowledge (POS hardware & software)
  • Minimum 3 years’ experiences working experience in Finance/Accounting
  • Maintaining privacy and confidentiality
  • Strong integrity personality
  • Heavy travel (On ground and Oversea Travel)
  • Willing to work in Book industry
  • High level of responsibility, leadership skills and organization
  • Ability to efficiently run all cashier stations
  • Willingness to recruit and train Cashiers

 


Graphic Designer

  • You will brainstorm, conceptualise and create artwork, from concept to final artwork for web, social media, print and POS campaigns for BookXcess as well as the Big Bad Wolf Book Sale brands.
  • Work closely with marketing managers and content strategists to translate briefs into stunning visuals
  • Accountable for developing and producing graphic materials for the organisation, including branding strategies, brochures, advertisements, signage and presentations.
  • Design digital content for website, eDM and social media platforms
  • On-line media presence - online advertising, familiarity with digital and social media to assist with campaign development
  • Produce print media including but not limited to print ads, POS, catalogues, product support collateral
  • Design and concept creation for corporate collateral and other marketing materials - on-line newsletters, printed newsletters, internal communications, brochures, flyers
  • Provide support and guidance to other departments across the business as required
  • Develop design briefs by gathering information and data through research
  • Use innovation to redefine a design brief within the constraints of cost and time
  • Proof read all work to produce accurate and high-quality work

Requirements:

  • Photography, caricature illustration and other creative skills will be an added benefit
  • Must have good working skills in Adobe Illustrator and Photoshop
  • Must have strong command of English, both verbal and written
  • Fresh graduates are encouraged to apply for this position

 


IT Executive

  • To setup, configure, support and maintain various hardware (PC/Laptop/server/CCTV), operating systems (windows XP/vista/7/2003/2008/10/8), Networks (VPN/LAN/WAN), software and in-house applications
  • To support existing IT infrastructure including server administration, backup/recovery, and system access security
  • To provide technical support to the end-users
  • Coordinate and support on-going system enhancement and upgrade
  • Involve in new IT project include evaluation, implementations, migration, installation and etc
  • Provide end-user support services and system administration tasks
  • On standby to diagnose and troubleshoot and hardware and software issues that occur on day to day basis for all the outlets
  • To manage and maintain all IT assets of the company
  • To perform any other ad-hoc duties as assigned by the Immediate Superior

Requirements:

  • Minimum 2 years working experience in the related field
  • Able to work independently with minimum supervision
  • Proactive working attitude, result-oriented and focused/strong desire to succeed
  • Knowledge in retail environment would be an added advantage
  • Preferably Junior Executive specializing in IT/Computer – software/hardware or equivalent
  • Possess own transport and willing to travel within Malaysia & oversea
  • Fresh graduates with Computer science are encourage to apply

 


Logistic & Inventory (Project) Assistant Manager/Senior Executive

Replenishment

  • Collaborate with warehouse employees and other relevant staffs to ensure stocks are processed and delivered to event on time.
  • Work closely with event operations team on stocks replenishment to ensure business goals are met.
  • Inspect stocks availability constantly to avoid insufficiencies or excessive surplus
  • Use software to monitor demand and document characteristics of inventory
  • Analyse data to anticipate future needs
  • Report to upper management on stock levels, issues etc.

Logistic

  • Working closely with internal team and forwarder on the delivery schedule for shipments from Malaysia & oversea to event destination & vice versa.
  • To monitor closely on the delivery & custom clearance schedule in order to meet event dateline.
  • To plan and execute the onsite handling requirement (ie: to unload stocks from containers at event hall)

Inventory Control

  • Receive, record and process stocks upon arrival.
  • Record deliveries and shipments to reconcile inventory
  • To ensure healthy inventory flow during event by deriving ways to optimize inventory control procedures.
  • To manage and control cost for the overall logistic and inventory section

Requirement:

  • BSc/BA in logistics or relevant field
  • Proven experience as inventory manager or similar position
  • Excellent knowledge of data analysis and forecasting methods
  • Ability to accurately track inventory and create reports
  • Excellent organizational, planning & problem solving skills
  • Good communication and interpersonal abilities
  • Possess own transport and willing to travel within Malaysia & Oversea

 


Operations Manager

  • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
  • Manage and increase the effectiveness and efficiency of Support Services (IT, Warehouse, Admin and Maintenance), through improvements to each function as well as coordination and communication between support and business functions
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Manage the movement of goods into and out of production facilities
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations
  • Manage functions.
  • Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
  • Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
  • Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.
  • Contribute to short and long-term organizational planning and strategy as a member of the management team

Requirements:

  • Knowledge and experience in organizational effectiveness and operations management implementing best practices.
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • Budget development and oversight experience
  • A demonstrated commitment to high professional ethical standards and a diverse workplace

 


Retail Coordinator

  • Carry out Assign tasks daily, based on merchandising needs, seasonality, and direction of the Store Manager and follow up to ensure timely completion
  • Monitor daily workflow and adjust tasks as necessary to achieve desired objectives
  • Assist in preparation of scheduled events/promotions/sales
  • Conduct regular count of merchandise to verify inventory
  • Maintain daily communication with store management
  • Ensure all inbound and outbound product is accurately received, shipped, and posted.
  • Check and count transfer of merchandise as assigned
  • Conduct regular inspection of merchandise for defects
  • Communicate inventory management and replenishment of stocks where necessary
  • Perform opening and closing procedures as scheduled
  • Attend store meetings, updates and briefing daily
  • Provide excellent customer service by way of information and follow ups whenever necessary
  • Work in accordance to roster schedule
  • Perform other tasks and duties as requested by supervisor

Requirements:

  • 1 year experience in retail frontline position
  • Able to work on weekends, PH & shopping mall working hours/shift
  • Computer literate with Microsoft Office & POS knowledge.
  • Able to communicate well in English.
  • Excellent customer service skill will be an added advantage.

 


Retail Assistant Manager

  • Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures of store(s)
  • Achieves operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change of store(s)
  • Meets financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
  • Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives of store(s)
  • Recommends product lines by identifying service changes; surveying consumer needs and trends; tracking competitors
  • Implements trade promotions by publishing, tracking, and evaluating trade spending
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
  • Accomplishes sales and organization mission by completing related results as needed

Requirements:

  • Preferable a degree holder but depends on the experience
  • Minimum 1 year experience in retail management or 2 years experience in retail frontline position
  • Able to work on weekends, PH & shopping mall working hours/shift
  • Computer literate with Microsoft Office & POS knowledge.
  • Able to communicate well in English.
  • Excellent customer service skill will be an added advantage.

 


Retail Manager

  • Overall responsibility for a number of stores in an allocated area
  • Accomplishes regional sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees in assigned districts; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures
  • Achieves regional sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining regional sales system improvements; implementing change
  • Meets regional sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions
  • Establishes sales objectives by creating a sales plan and quota for districts in support of national objectives
  • Recommends product lines by identifying service changes; surveying consumer needs and trends; tracking competitors
  • Implements trade promotions by publishing, tracking, and evaluating trade spending
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks
  • Accomplishes sales and organization mission by completing related results as needed

Requirements:

  • Preferable a degree holder but depends on the experience
  • Minimum 5 years of Retail Manager experience

 


Sales & Marketing Assistant Ninja

  • Plan and manage sales targets and marketing budgets
  • Develop new thematic and seasonal sales and marketing strategies to deliver sales targets
  • Oversee an internal marketing team to execute sales and marketing activities, and be responsible for sales performance and marketing ROI. This includes social media and digital marketing engagement.
  • Develop a customer analytics plan, gather and produce customer insights on an ongoing basis
  • Implement an effective CRM system, and utilise existing customer databases to create loyalty campaigns
  • Work with external PR and creative agencies to ensure efficient delivery of work

Requirements:

  • BA in Marketing/Communications, Business or other relevant sales and marketing degree and/or field.
  • Relevant marketing and sales experience in a retail environment.
  • Good understanding of digital and social media marketing
  • Highly motivated, and able to work individually or in high-performing small teams

 


Sales & Marketing Ninja Pro (Manager)

  • Plan and manage sales targets and marketing budgets
  • Develop new thematic and seasonal sales and marketing strategies to deliver sales targets
  • Assist internal stakeholder with the development of well-structured monthly campaigns to serve the company's objectives and targets
  • Oversee an internal marketing team to execute sales and marketing activities, and be responsible for sales performance and marketing ROI. This includes social media and digital marketing engagement.
  • Develop a customer analytics plan, gather and produce customer insights on an ongoing basis
  • Implement an effective CRM system, and utilise existing customer databases to create loyalty campaigns
  • Work with external PR and creative agencies to ensure efficient delivery of work
  • Evaluate market reactions to advertising/promotional campaigns, packaging and product formulation to ensure timely adjustment of marketing strategy plans as set by head of marketing
  • Analyse sales data and other information to determine and recommend new approaches

Requirements:

  • BA in Marketing/Communications, Business or other relevant sales and marketing degree and/or field.
  • Relevant marketing and sales experience in a retail environment.
  • Good understanding of digital and social media marketing
  • Highly motivated, and able to work individually or in high-performing small teams

 


Social/Advertising Copywriter

  • Able to understand and articulate a broad range of topics and books, to assist in the marketing and promotion of our brands.
  • Create, curate and manage all written content, and contribute to visual/video content on all advertising & social media platforms
  • Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate.

 


Visual Merchandiser

  • Promote products, brand and image by creating an eye-catching display using visual and graphic elements
  • The main objective of visual merchandising is to increase sales and buyer attention, capitalizing on the human tendency to ‘window-shop’
  • Create and maintain a compelling presentation of merchandise that will engage customers and help stimulate sales activity
  • Decide what goes into the display window and how often to come up with new window display ideas
  • In charge of creating attractive visual displays in retail outlets using creativity to enhance the aesthetic appeal od window displays, walkways, counters and in-store displays
  • Plan the layout of various items that are stacked inside the store in a manner that encourages greater customer interest and sales
  • Change displays to promote new product launches and reflect festive or seasonal themes
  • Manage inventory and decide items needed to be displayed
  • Oversee the production of the chosen design, checking quality and ensure project is completed to schedule

Requirements:

  • Degree in Visual Merchandising, Exhibition Design, Visual Communications or equivalent
  • Minimum 5 years experience preferably in creating window displays, signs, interior displays and space utilisation of retail environment
  • Proven work experience as a visual merchandiser
  • Creative and innovative thinker
  • Demonstrable visual design skills with a strong portfolio
  • Knowledgeable of current visual merchandising trends and best practices
  • Must be able to travel and have own car or transport
  • Involved climbing of ladder, heavy lifting and installing of display props.
  • Able to use power tools for setting up of window display.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Strong organisational and time management skills.
  • Strong verbal communication skills.
  • Able to work independently & at the same time, work well in a team.
  • Able to work extended hours and sometimes during weekends/PH when required.

 


Warehouse Manager

  • Establish and maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Set up and establish new warehousing system to enable inventory to be handled and distributed more efficiently
  • Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
  • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Controls inventory levels by conducting physical counts; reconciling with data storage system.
  • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
  • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
  • Maintains warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Any Ad-hoc assignments from the Immediate Superior or higher.

Requirements:

  • Need to have at least 10 years of experience in doing warehousing, inventories
  • BSc/BA in logistics or relevant field
  • Proven experience as inventory manager or similar position
  • Excellent knowledge of data analysis and forecasting methods
  • Ability to accurately track inventory and create reports
  • Excellent organizational, planning & problem solving skills
  • Good communication and interpersonal abilities

 


Go to bit.ly/bbw-jobs to apply or send your CV to belle.nabila@bookxcess.com