If you don't like where you are, move. You are not a tree.

This is your opportunity to break free and become the visionary rebel you've always known you can be. This is not merely about earning a wage; it’s about changing the world, a million books at a time. It’s about going places, and finding YOUR place in a world of game-changers.

Imagine a world where reading is accessible to every man, woman and child, where great books don’t have to cost the earth. The Big Bad Wolf is creating that world, and it wants you to be a part of the journey.

If you’re awesome like that, and fit any of the roles below, give us a shout!

Send your CV to recruitment.hr@bookxcess.com.


Store Manager

  • Managing the retail operation on given store location.
  • Lead a team of store staff with policies, procedures, initiatives & directives.
  • Meeting or exceeding given store sales target.
  • Ensure all product movements are well documented in avoiding shrinkages.
  • Responsible on all daily cash collection to be securely documented and deposited.
  • Ensure all store team member are constantly updated on sales achievement, new product launches, product highlight, campaigns & promotions.
  • Schedule staff time table as to ensure customer attention, drive sales & carry out daily task.
  • Constantly analyse sell-thru data for better product understanding.

Requirements

  • More than 5 years or equivalent on the capacity as Store Manager.
  • Experience in managing a retail team.
  • Computer literate (Microsoft & POS Register understanding)
  • Understand inventory management.
  • Must be willing to work on shift duty, weekends & public holidays.

 


Assistant Store Manager

  • Assuming Store Manager responsibilities in the absence of the Store Manager.
  • Supervise and coordinate retail team to ensure optimum retail service are provided.
  • Guide and train team members on their roles & responsibilities.
  • Meeting or exceeding given store sales target.
  • Manage merchandise delivery processing upon product arrival.
  • Keeping organized stock room and immediate direct to floor stock replenishment capability.
  • Supports recruitment, onboarding and training of store team members.
  • Ensure all store team member are constantly updated on sales achievement, new product launches, product highlight, campaigns & promotions.
  • Constantly analyse sell-thru data for better product understanding.

Requirements

  • More than 5 years or equivalent on the capacity of Assistant Store Manager.
  • Experience in managing a retail team.
  • Computer literate (Microsoft & POS Register understanding)
  • Understand inventory management.
  • Must be willing to work on shift duty, weekends & public holidays.

 


Section Head

  • Head of selected section at stores.
  • Be aware of store targets and store KPI’s, take ownership and work towards exceeding sales targets.
  • Ensure section is well merchandise with proper display & right pricing.
  • Making sure all promotions are accurately executed & merchandise to the company’s standard.
  • Communicate product features, benefits & unique selling points clearly to strengthen customers connection.
  • Guide and train selected team member on basic foundation.
  • Process product deliveries promptly and effectively, and constantly replenish products fixtures to ensure all products are represented and no shelves are left empty.
  • Handle customer query, complaints and issues as part of customer service .
  • Performs all daily chores before store opening and closing hours.
  • Must be a key team player in supporting and assisting team members daily.
  • Must be on duty as schedule on monthly roster and be punctual.

Requirements

  • Team leader.
  • Ready to learn, willing to adapt.
  • Computer literate (Microsoft & POS Register understanding)
  • Must be willing to work on shift duty, weekends & public holidays.

 


Sales Associates

  • Adhere to all established policies and procedures.
  • Be aware of store targets and store KPI’s, take ownership and work towards meeting or exceeding targets.
  • Understand products knowledge and use them effectively during sales interactions.
  • Communicate product features, benefits & unique selling points clearly to strengthen customers connection.
  • Process product deliveries promptly and effectively, and constantly replenish products fixtures to ensure all products are represented and no shelves are left empty.
  • Maintain customer awareness at all time to ensure attentiveness.
  • Performs all daily chores before store opening and closing hours.
  • Must be a team player in supporting and assisting team members daily.
  • Must be on duty as schedule on monthly roster and be punctual.

Requirements

  • People person.
  • Ready to learn, willing to adapt.
  • Must be willing to work on shift duty, weekends & public holidays.

 


Chief Cashier

  • Work closely with the Project Senior Manager and Project Operations Manager to ensure smooth operation of all finance matters
  • Maintain a positive work environment for all Cashiers
  • Resolve cash tills at the end of every shift
  • Generate accurate till reports for each register
  • Manage and perform all check-out functions on a daily basis
  • Communicate clearly and openly with customers
  • Manage the check-out area and ensure each station remains clean and efficiently run
  • Respond to Cashiers' requests for price checks and other functions for customer service
  • Listen to customer complaints and questions and refer them to the assistant manager when required
  • Ensure all stations have adequate cash and change at all times
  • Serve as the primary point-of-contact for customer service associates
  • Matching invoices to statements and purchase orders to invoices
  • Assist in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
  • Plan, organise and manage own workload to ensure your contribution to the company’s monthly financial reporting process is achieved in a timely and accurate manner
  • Ensure swift payment of invoices
  • Resolution of finance related queries
  • Assist with end of year preparation and procedures
  • Provide financial support to team members
  • Any other duties that may be deemed appropriate to this role
  • A certain level of flexibility regarding availability outside normal working hours is required to attend events and private views

Requirements

  • Knowledge and experience in organizational effectiveness
  • Knowledge of business and management principles and practices
  • Knowledge of project management principles and practices
  • Good technical knowledge (POS hardware & software)
  • Minimum 3 years’ experiences working experience in Finance/Accounting
  • Maintaining privacy and confidentiality
  • Strong integrity personality
  • Heavy travel (On ground and Oversea Travel)
  • Willing to work in Book industry
  • High level of responsibility, leadership skills and organization
  • Ability to efficiently run all cashier stations
  • Willingness to recruit and train Cashiers
  • Vacant 2 positions

 


Chinese Book Buyer

  • Responsible for the Chinese books buying for both Chinese bookstore and BBW event
  • Involves researching and forecasting market trends and demand
  • To source and manage the supplier base, negotiate supply terms and managing the supply chain
  • To raise all purchase orders and send to vendors
  • Work cross functionally with BBW project team and marketing departments to develop effective marketing strategy to drive sales
  • Verify quality and specifications of stocks received from vendor
  • To monitor the books sales & stocks inventory turnover
  • Work closely with warehouse team to assure accurate stocks processing & on time delivery
  • Follows all applicable procurement policies and procedures to ensure compliance

Requirements:

  • Bachelor’s degree in business related field preferred
  • 1-3 years of experience in a similar position or with similar responsibilities preferred
  • Strong computer skills and proficiency with MS Office, especially Microsoft Excel
  • Strong verbal and written communication skills - ability to speak, read, and write English and Chinese preferred
  • Strong analytical skills & negotiation skills
  • Ability to manage multiple tasks, organize and prioritize workload, and complete work with a sense of urgency, accuracy, and follow-up

 


CRM Specialist

  • Overseeing the BookXcess and Big Bad Wolf Membership/Loyalty Programs
  • Develop loyalty campaigns, and explore co-branded loyalty opportunities
  • Plan, create and execute loyalty programme campaigns via all forms of media

Requirements:

  • Degree holder in communications, marketing or similar fields. Understanding of member trends and data is essential.
  • Experience in setting up and managing a cloud-based CRM application is essential
  • Minimum 2 years’ experience with live CRM projects
  • Strong interpersonal, communication and presentation skills
  • Able to work under pressure and meet tight deadlines

 


Digital Advertising Specialist

  • Monitor trends in Social Media tools, applications, channels, design and strategy
  • Develop and expand community and/or blogger outreach efforts
  • Demonstrate ability to map out advertising strategies and, drive them by testing and metrics
  • Analyse, review and report on campaigns, and translate anecdotal or qualitative data into recommendations and plans for revising the Social Media campaigns
  • Monitor effective benchmarks (best practices) for measuring the impact of Social Media campaigns (when required)

 


Finance Assistant Manager

  • Work closely with the Project Senior Manager and Project Operations Manager to ensure smooth operation of all finance matters
  • Maintain a positive work environment for all Cashiers
  • Resolve cash tills at the end of every shift
  • Generate accurate till reports for each register
  • Manage and perform all check-out functions on a daily basis
  • Communicate clearly and openly with customers
  • Manage the check-out area and ensure each station remains clean and efficiently run
  • Respond to Cashiers' requests for price checks and other functions for customer service
  • Listen to customer complaints and questions and refer them to the assistant manager when required
  • Ensure all stations have adequate cash and change at all times
  • Serve as the primary point-of-contact for customer service associates
  • Matching invoices to statements and purchase orders to invoices
  • Assist in the production of financial statements and applications, preparation of spreadsheets, reports and correspondence as required
  • Plan, organise and manage own workload to ensure your contribution to the company’s monthly financial reporting process is achieved in a timely and accurate manner
  • Ensure swift payment of invoices
  • Resolution of finance related queries
  • Assist with end of year preparation and procedures
  • Provide financial support to team members
  • Any other duties that may be deemed appropriate to this role
  • A certain level of flexibility regarding availability outside normal working hours is required to attend events and private views

Requirements:

  • Knowledge and experience in organizational effectiveness
  • Knowledge of business and management principles and practices
  • Knowledge of project management principles and practices
  • Good technical knowledge (POS hardware & software)
  • Minimum 3 years’ experiences working experience in Finance/Accounting
  • Maintaining privacy and confidentiality
  • Strong integrity personality
  • Heavy travel (On ground and Oversea Travel)
  • Willing to work in Book industry
  • High level of responsibility, leadership skills and organization
  • Ability to efficiently run all cashier stations
  • Willingness to recruit and train Cashiers

 


Art Director

  • Work collaboratively with creative and strategy teams in developing and producing innovative visual content
  • Develop innovative conceptual and visual stylistic direction across all media platforms for Big Bad Wolf & BookXcess alongside the Strategy Planner, Copywriter and Creative Director
  • Conceptualize and set art direction responsibly and effectively
  • Professionally navigate ideas from strategic concept development to completion
  • Work closely with the marketing team to maintain brand integrity and uphold graphic aesthetic
  • Work in a group dynamic, and actively participate on any given project or team to which assigned
  • Respond positively to art direction and design feedback

Requirements:

  • Minimum Diploma in Graphic Design or related field
  • Minimum 4 years’ graphic design experience
  • Responsive design experience preferred
  • Strong communication skills, including written and verbal
  • Strong understanding of graphic design, visual communication, and design acuity
  • Strong understanding of design trends
  • Detail-oriented, with strong time management skills
  • Ability to work efficiently with the team under tight deadlines and adapt quickly to changes
  • Proficient in standard industry software and tools, including Adobe Photoshop, Adobe Illustrator, InDesign, Flash, Dreamweaver, After Effects, and Premier
  • Must be able to understand and incorporate branding and marketing requirements
  • Please include a resume, cover letter and a link to your portfolio

 


Graphic Designer

  • Brainstorm, conceptualise and create artwork, from concept to final artwork for web, social media, print and POS campaigns for BookXcess as well as the Big Bad Wolf Book Sale brands.
  • Work closely with marketing managers and content strategists to translate briefs into stunning visuals
  • Accountable for developing and producing graphic materials for the organisation, including branding strategies, brochures, advertisements, signage and presentations.
  • Design digital content for website, eDM and social media platforms
  • On-line media presence - online advertising, familiarity with digital and social media to assist with campaign development
  • Produce print media including but not limited to print ads, POS, catalogues, product support collateral
  • Design and concept creation for corporate collateral and other marketing materials - on-line newsletters, printed newsletters, internal communications, brochures, flyers
  • Provide support and guidance to other departments across the business as required
  • Develop design briefs by gathering information and data through research
  • Use innovation to redefine a design brief within the constraints of cost and time
  • Proof read all work to produce accurate and high-quality work

Requirements:

  • Photography, illustration and other creative skills will be an added benefit
  • Must have good working skills in Adobe Illustrator and Photoshop
  • Must have strong command of English, both verbal and written
  • Fresh graduates are encouraged to apply for this position

 


Assistant Architect

  • Participate in the design process and assist in design presentation
  • Produce schematic and working drawings, as well as renderings
  • Travel to building sites, proposed locations and client meetings
  • Assist in regular site visits to check on work progress
  • Assist in projects from design, presentation, authority requirements, submission, tender and construction
  • Correspond with clients, consultants, contractors and suppliers
  • Participate in on-ground project setup for BookXcess and Big Bad Wolf Book Sale events

Requirements:

  • Must possess a Bachelor's Degree in Architecture or equivalent
  • Minimum 1 year working experience
  • Competent in AutoCad, Photoshop, SketchUp and other relevant architectural software
  • Able to work under pressure
  • Able to travel overseas from time to time
  • Self-motivated and independent with minimum supervision
  • Architectural design flair will be an added advantage

 


IT Executive

  • To setup, configure, support and maintain various hardware (PC/Laptop/server/CCTV), operating systems (windows XP/vista/7/2003/2008/10/8), Networks (VPN/LAN/WAN), software and in-house applications
  • To support existing IT infrastructure including server administration, backup/recovery, and system access security
  • To provide technical support to the end-users
  • Coordinate and support on-going system enhancement and upgrade
  • Involve in new IT project include evaluation, implementations, migration, installation and etc
  • Provide end-user support services and system administration tasks
  • On standby to diagnose and troubleshoot and hardware and software issues that occur on day to day basis for all the outlets
  • To manage and maintain all IT assets of the company
  • To perform any other ad-hoc duties as assigned by the Immediate Superior

Requirements:

  • Minimum 2 years working experience in the related field
  • Able to work independently with minimum supervision
  • Proactive working attitude, result-oriented and focused/strong desire to succeed
  • Knowledge in retail environment would be an added advantage
  • Preferably Junior Executive specializing in IT/Computer – software/hardware or equivalent
  • Possess own transport and willing to travel within Malaysia & oversea
  • Fresh graduates with Computer science are encourage to apply

 


Warehouse Manager

  • Establish and maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Set up and establish new warehousing system to enable inventory to be handled and distributed more efficiently
  • Complies with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.
  • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Controls inventory levels by conducting physical counts; reconciling with data storage system.
  • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
  • Achieves financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
  • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
  • Maintains warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Any ad-hoc assignments from the Immediate Superior or higher.

Requirements:

  • Need to have at least 10 years of experience in doing warehousing, inventories
  • BSc/BA in logistics or relevant field
  • Proven experience as inventory manager or similar position
  • Excellent knowledge of data analysis and forecasting methods
  • Ability to accurately track inventory and create reports
  • Excellent organizational, planning & problem solving skills
  • Good communication and interpersonal abilities
  • Possess own transport and js willing to travel within Malaysia & overseas

 


Warehouse Assistant Manager

  • Establish and maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
  • Set up and establish new warehousing system to enable inventory to be handled and distributed more efficiently
  • Safeguards warehouse operations and contents by establishing and monitoring security procedures and protocols.
  • Controls inventory levels by conducting physical counts; reconciling with data storage system.
  • Maintains physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
  • Completes warehouse operational requirements by scheduling and assigning employees; following up on work results.
  • Maintains warehouse staff by recruiting, selecting, orienting, and training employees.
  • Maintains warehouse staff job results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Any Ad-hoc assignments from the Immediate Superior or higher.

Requirements:

  • Need to have at least 3 years of experience in doing warehousing, inventories
  • BSc/BA in logistics or relevant field
  • Proven experience as inventory manager or similar position
  • Excellent knowledge of data analysis and forecasting methods
  • Ability to accurately track inventory and create reports
  • Excellent organizational, planning & problem solving skills
  • Good communication and interpersonal abilities

 


Operations Executive

  • Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning
  • Manage and increase the effectiveness and efficiency of Support Services (IT, Warehouse, Admin and Maintenance), through improvements to each function as well as coordination and communication between support and business functions
  • Play a significant role in long-term planning, including an initiative geared toward operational excellence
  • Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits
  • Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
  • Manage the movement of goods into and out of production facilities
  • Locate, select, and procure merchandise for resale, representing management in purchase negotiations
  • Manage functions.
  • Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance) as well as coordination and communication between functions.
  • Drive initiatives in the management team and organizationally that contribute to long-term operational excellence.
  • Providing consulting services on matters related to fundraising, tax and insurance questions, and business structure and growth.
  • Contribute to short and long-term organizational planning and strategy as a member of the management team

Requirements:

  • Knowledge and experience in organizational effectiveness and operations management implementing best practices.
  • Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
  • Excellent interpersonal skills and a collaborative management style.
  • Budget development and oversight experience
  • A demonstrated commitment to high professional ethical standards and a diverse workplace

 


Brand Executive

  • Plan and manage sales targets and marketing budgets
  • Develop new thematic and seasonal sales and marketing strategies to deliver sales targets
  • Oversee an internal marketing team to execute sales and marketing activities, and be responsible for sales performance and marketing ROI. This includes social media and digital marketing engagement.
  • Develop a customer analytics plan, gather and produce customer insights on an ongoing basis
  • Implement an effective CRM system, and utilise existing customer databases to create loyalty campaigns
  • Work with external PR and creative agencies to ensure efficient delivery of work

Requirements:

  • BA in Marketing/Communications, Business or other relevant sales and marketing degree and/or field
  • Relevant marketing and sales experience in a retail environment
  • Good understanding of digital and social media marketing
  • Highly motivated, and able to work individually or in high-performing small teams

 


Brand Manager

  • Plan and manage sales targets and marketing budgets
  • Develop new thematic and seasonal sales and marketing strategies to deliver sales targets
  • Assist internal stakeholder with the development of well-structured monthly campaigns to serve the company's objectives and targets
  • Oversee an internal marketing team to execute sales and marketing activities, and be responsible for sales performance and marketing ROI. This includes social media and digital marketing engagement.
  • Develop a customer analytics plan, gather and produce customer insights on an ongoing basis
  • Implement an effective CRM system, and utilise existing customer databases to create loyalty campaigns
  • Work with external PR and creative agencies to ensure efficient delivery of work
  • Evaluate market reactions to advertising/promotional campaigns, packaging and product formulation to ensure timely adjustment of marketing strategy plans as set by head of marketing
  • Analyse sales data and other information to determine and recommend new approaches

Requirements:

  • BA in Marketing/Communications, Business or other relevant sales and marketing degree and/or field
  • Relevant marketing and sales experience in a retail environment
  • Good understanding of digital and social media marketing
  • Highly motivated, and able to work individually or in high-performing small teams

 


Social/Advertising Copywriter

  • Able to understand and articulate a broad range of topics and books, to assist in the marketing and promotion of our brands
  • Create, curate and manage all written content, and contribute to visual/video content on all advertising & social media platforms
  • Become an advocate for the Company in Social Media spaces, engaging in dialogues and answering questions where appropriate

 


Visual Merchandiser

  • Promote products, brand and image by creating an eye-catching display using visual and graphic elements
  • The main objective of visual merchandising is to increase sales and buyer attention, capitalizing on the human tendency to ‘window-shop’
  • Create and maintain a compelling presentation of merchandise that will engage customers and help stimulate sales activity
  • Decide what goes into the display window and how often to come up with new window display ideas
  • In charge of creating attractive visual displays in retail outlets using creativity to enhance the aesthetic appeal od window displays, walkways, counters and in-store displays
  • Plan the layout of various items that are stacked inside the store in a manner that encourages greater customer interest and sales
  • Change displays to promote new product launches and reflect festive or seasonal themes
  • Manage inventory and decide items needed to be displayed
  • Oversee the production of the chosen design, checking quality and ensure project is completed to schedule

Requirements:

  • Degree in Visual Merchandising, Exhibition Design, Visual Communications or equivalent
  • Minimum 5 years experience preferably in creating window displays, signs, interior displays and space utilisation of retail environment
  • Proven work experience as a visual merchandiser
  • Creative and innovative thinker
  • Demonstrable visual design skills with a strong portfolio
  • Knowledgeable of current visual merchandising trends and best practices
  • Must be able to travel and have own car or transport
  • Involved climbing of ladder, heavy lifting and installing of display props
  • Able to use power tools for setting up of window display
  • Ability to work in a fast-paced, deadline-driven environment
  • Strong organisational and time management skills
  • Strong verbal communication skills.
  • Able to work independently & at the same time, work well in a team
  • Able to work extended hours and sometimes during weekends/PH when required

 


Logistics & Inventory Assistant Manager

Replenishment

  • Collaborate with warehouse employees and other relevant staff to ensure stock is processed and delivered to events on time
  • Work closely with event operations team on stock replenishment to ensure business goals are met
  • Inspect stock availability constantly to avoid insufficiences or excessive surplus
  • Use software to monitor demand and document characteristics of inventory
  • Analyse data to anticipate future needs
  • Report to upper management on stock levels, issues, etc

Logistics

  • Work closely with internal team and forwarder on the delivery schedule for shipments from Malaysia & overseas to event destination & vice versa
  • Monitor delivery & custom clearance schedules closely in order to meet event deadlines.
  • Plan and execute the onsite handling requirements (ie: to unload stocks from containers at event hall)

Inventory Control

  • Receive, record and process stocks upon arrival
  • Record deliveries and shipments to reconcile inventory
  • Ensure healthy inventory flow during events and optimize inventory control procedures
  • Manage and control cost for the overall logistics and inventory section

Requirements:

  • BSc/BA in logistics or relevant field
  • 2-3 years experience as inventory manager or similar 
  • Excellent knowledge of data analysis and forecasting methods
  • Ability to accurately track inventory and create reports
  • Excellent organizational, planning and problem-solving skills
  • Good communication and interpersonal abilities
  • Possess own transport and is willing to travel within Malaysia and overseas

Send your CV to recruitment.hr@bookxcess.com